BIBA Partner hub
Insurance e-trading systems are proliferating, potentially making the placing process for standard risks faster and more cost-efficient. Findings from Gracechurch's UK broker survey, in association with BIBA, show that e-trading is now widely and regularly used by brokers. This report will cover:
- Usage and value
- What e-trading platforms do and don’t do well
- Whether e-trading platforms need further development
- Is there platform overload?
Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits.
- Key service trends
- Broker key challenges
- Hot topics such as e-trading and Consumer Duty
- The leading insurance people and teams currently being recommended by brokers
In the latest issue of The Broker Ben Bolton, MD of Gracechurch, explains the UK Insurers Monitor: an objective, independent assessment of insurer service and why good insurer service matters for the future of our industry.
The article gives an overview of how the first wave of results (based on over 500 broker responses) confirms the generally held view that service from insurers to brokers has deteriorated since the pandemic and how Brokers crave faster response and access to people who can help solve issues.
Read the whole article here
We are launching an exciting partnership through Gracechurch and BIBA at the BIBA conference in Manchester this week. Our BIBA partner hub features the latest BIBA-related insights and news, including the latest trends from the Gracechurch-BIBA UK Insurers Monitor. Read more
Ben Bolton Gracechurch MD will be appearing at the BIBA 2023 Conference on Wednesday 10th May alongside leading insurers discussing the Gracechurch UK Insurers Monitor survey results and how brokers and insurers can work together to improve service for the customer in a challenging environment. Read more
The big challenge for insurance service right now is simple: to speed things up! Every part of the market we research is seen as slow and not particularly responsive and our data also shows that service hasn’t recovered to pre-pandemic levels in either claims or underwriting. Read more
One of the first hot topics covered by the Gracechurch-BIBA survey was inevitably e-trading. At a simple level we just wanted to know how many brokers were e-trading and how regularly, and we got the answers to those two questions – around six in ten are e-trading regularly and Polaris UK estimates that 500,000+ policies were digitally traded last year. Read more
Sign up here to join the Gracechurch-BIBA UK Insurance Brokers panel:
- Gracechurch-BIBA six Monthly UKIM Insurer Service Trends Report
- Hot Topics Special Reports such as e-trading
- Invitations to events, focus groups and Gracechurch-BIBA workshops on special Topics
- Individual service leaders & teams Reports
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