News
LSM’s Nelson: Underwriters need to be in ‘hunt mode’ as market passes inflection point
If data was the buzzword of the last market cycle, I think speed is the next one. Henry Nelson Chief Underwriting Officer, Liberty Specialty Markets...
Report
Future of Claims Talent Report 2024
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Convex’s Brand: IACP-Gracechurch highlights “concerning” tech and skills gap in claims
Convex CEO Paul Brand has voiced concerns over the tech and skills gaps identified in the latest research from the International Association of Claim Professionals (IACP) and Gracechurch....
News
Beazley’s Cox: IACP-Gracechurch report underscores value of partnership between claims and underwriting
Our success is built on finding innovative solutions, investing in our people, and focusing on the needs of our customers. Adrian Cox CEO, Beazley The...
News
LSM’s Hobbs: IACP-Gracechurch claims report ‘a wake-up call’ for insurance industry
The latest research from the IACP and Gracechurch should serve as a stark “wake-up call” for the insurance industry to improve the claims talent pipeline, according to Liberty International...
News
Industry heavyweights back investment in claims talent after IACP-Gracechurch report
The IACP and Gracechurch research demonstrates that the global claims community recognizes the need to reskill and invest in claims. Adrian CoxCEO, Beazley Beazley CEO,...
News
Only a third of insurers fully committed to investing in claims talent: IACP and Gracechurch
Research shows a consensus that claims service is becoming a competitive priority – customers, sales brokers, regulators, and now global claims professionals all speak as...
News
Soft skills differentiate good from great in London Market claims: Marsh’s Reynolds
When clients feel understood and supported, they’re more likely to accept outcomes, even if they’re not exactly what they hoped for,” Alex ReynoldsChief Claims Officer,...
News
TMK’s Claims Philosophy: The human way
Tokio Marine Kiln’s (TMK) claims philosophy focuses on treating people with kindness and clear communication. This “human way” approach is central to TMK’s ethos, where...
News
Tokio Marine Kiln awarded 2024 Claims Service Quality Marque
We are thrilled to share that Gracechurch has awarded our partner Tokio Marine Kiln with the Claims Service Quality Marque for the eighth year in a row....
News
Liberty Claims Campaign: Raise the Claims bar
In June, Liberty launched a groundbreaking advertising campaign in support of their claims promise. The campaign titled ‘Raising the Bar for Claims’ focuses on LSM’s...
News
Revealed: our 2024 Claims Service Quality Marque achievers
Awarded annually to those claims teams that have consistently delivered outstanding service quality. Gracechurch, the research power behind Insurindex, has announced the latest achievers of...