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A New Era? Four trends that everyone at BIBA2025 should be thinking about.
The hopeful and inspiring theme of the BIBA2025 Conference is ‘A New Era’, but what are my thoughts based on the research we do and...
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Client relationships and market shifts take focus at London Claims Social
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Gracechurch Announces 2025 Service Quality Marque Achievers
Gracechurch, the independent insurance research consultancy, has awarded four separate Service Quality Marque (SQM) accreditations, two covering London Market insurers and two for UK Regional...
Report
2025 Claims Service Quality Marque Achievers
Running in its 9th year, the Gracechurch Service Quality Marque is awarded annually to UK and London Market insurers based on the Net Promoter Score...
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London Claims Market must be future-proofed: MS Amlin’s Constable
We’ve known in the claims community that we’re facing a shortage of capacity. We need to secure future talent now before we lose the invaluable...
Report
Future of Claims Talent Report 2024
Download the IACP-Gracechurch Future of Claims Talent Report! Gracechurch and IACP has set up a data partnership to conduct research and share knowledge to build...
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Convex’s Brand: IACP-Gracechurch highlights “concerning” tech and skills gap in claims
Convex CEO Paul Brand has voiced concerns over the tech and skills gaps identified in the latest research from the International Association of Claim Professionals (IACP) and Gracechurch....
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Beazley’s Cox: IACP-Gracechurch report underscores value of partnership between claims and underwriting
Our success is built on finding innovative solutions, investing in our people, and focusing on the needs of our customers. Adrian Cox CEO, Beazley The...
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LSM’s Hobbs: IACP-Gracechurch claims report ‘a wake-up call’ for insurance industry
The latest research from the IACP and Gracechurch should serve as a stark “wake-up call” for the insurance industry to improve the claims talent pipeline, according to Liberty International...
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Industry heavyweights back investment in claims talent after IACP-Gracechurch report
The IACP and Gracechurch research demonstrates that the global claims community recognizes the need to reskill and invest in claims. Adrian CoxCEO, Beazley Beazley CEO,...
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Only a third of insurers fully committed to investing in claims talent: IACP and Gracechurch
Research shows a consensus that claims service is becoming a competitive priority – customers, sales brokers, regulators, and now global claims professionals all speak as...
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Soft skills differentiate good from great in London Market claims: Marsh’s Reynolds
When clients feel understood and supported, they’re more likely to accept outcomes, even if they’re not exactly what they hoped for,” Alex ReynoldsChief Claims Officer,...