News
Gracechurch Claims Social: “EQ and AI – The Convergence”
A butler standing on a yacht pours boiling water from a silver kettle into the cold sea close to his employer who is swimming. The...
Report
2026 Claims Service Quality Marque Achievers
Podcast
Ep 8: Beazley – How to build a brilliant insurance brand
In this episode of The Insurindex Podcast, host Ben Bolton is joined by Georgina Peters-Venzano, Chief Marketing Officer at Beazley, for an in-depth conversation on...
Podcast
Ep 7: Liberty Specialty Markets – Claims at the cutting edge of strategy
In this episode of The Insurindex Podcast, host Ben Bolton is joined by Henry Nelson, Chief Underwriting Officer – UK & MENA, and Zara Ismail,...
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Podcast
Ep 6: BIBA 25 – Partnering to Deliver Value on Claims
In this episode of The Insurindex Podcast, host Ben Bolton caught up with Andrew Gibbons, Managing Director of Mason Owen Financial Services, a commercial insurance...
News
A New Era? Four trends that everyone at BIBA2025 should be thinking about.
The hopeful and inspiring theme of the BIBA2025 Conference is ‘A New Era’, but what are my thoughts based on the research we do and...
News
Is it time to ditch the word ‘Claims’?
In the insurance community, this debate has been growing for a while now and, recently, was one of the topics discussed at Gracechurch’s London...
News
Client relationships and market shifts take focus at London Claims Social
In a relationship-driven market, challenges are inevitable. According to MS Amlin’s Chief Claims Officer, Clare Constable, the challenges facing the London Claims Market stem from...
News
Gracechurch Announces 2025 Service Quality Marque Achievers
Gracechurch, the independent insurance research consultancy, has awarded four separate Service Quality Marque (SQM) accreditations, two covering London Market insurers and two for UK Regional...
Report
2025 Claims Service Quality Marque Achievers
Running in its 9th year, the Gracechurch Service Quality Marque is awarded annually to UK and London Market insurers based on the Net Promoter Score...
News
London Claims Market must be future-proofed: MS Amlin’s Constable
We’ve known in the claims community that we’re facing a shortage of capacity. We need to secure future talent now before we lose the invaluable...
Report
Future of Claims Talent Report 2024
Download the IACP-Gracechurch Future of Claims Talent Report! Gracechurch and IACP has set up a data partnership to conduct research and share knowledge to build...