Upcoming Events

Find out what's happening in 2024 with this online calendar of the key events in the insurance sector…

September 2023

Congratulations to the insurers who achieved the SQM in 2023: the London Market has some strong service players and the number achieving the award has risen from six in 2022 to eight in 2023. This is evidence that the service bar is being raised in London.
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Aegis has upped its game in the past two years and its service is now among the best in the Market: responsive and committed to great service, the team knows what it has to do to be excellent and is not satisfied until it has achieved that.
Beazley is one of the strongest teams in the Market, rated highly for its technical capability – Beazley also delivers a responsive and timely service with the added plus that if things gets tricky they have the strength-in-depth to solve any claims challenge.
Chaucer has been a claims service leader for the past two years and continues to deliver excellent service from its London team. The team is responsive and helpful, always there to find solutions for claims issues.
Chubb is a large company and a large claims team, and has worked hard at ensuring service consistency, building strong broker recognition across a dazzling array of business classes and services. Chubb is a strong technical play with thoroughness at its heart making sure that claims are handled decisively and clearly - an excellent way to build trust. The leadership is very strong and committed to rasing the bar on service, so we expect to see Chubb getting better and better.

As a relative newcomer to the London Market claims scene Convex has performed extremely well in 2023 topping many of the ratings and raising the service bar in London Claims.

The team is highly rated for its responsiveness and knowledge. The most exciting aspect is they've only just got started.

Fidelis is another newcomer which has set its claims service stall out early. Fast growth in the business has not been to the detriment of the claims offerring and the team, albeit still small has laid strong foundations with a responsive and relationships-based claims service.
LSM is one of the largest business' in the market but isn't in any way sluggish: the team delivers service to a high standard consistently, providing a responsive claims service that is all about adding value and connecting claims to LSM's whole service proposition. The increasingly global claims service capability is the icing on the cake.
TMK is first and foremost a team that goes the extra mile to service claims: the people in the team have a strong service ethos and the leadership knows what makes great claims service.

October 2023

BIBA Tour of the Regions & Knowledge Forum 2023

In this year’s tour, new CEO Graeme Trudgill, David Sparkes Regulation Director, BIBA Area Manager Juliet Williams and some special guests will be coming to a regional centre near you.

You will hear a frank, outline update on the work BIBA is doing on behalf of brokers, including on market issues, regulation, its latest work on helping members demonstrate Fair Value, providing guidance on ESG and report on the Insurer Service Survey.

This event is FREE of charge, will qualify for CII CPD points and lunch is provided.

The presentation takes place ahead of the Region Knowledge Forum where brokers can meet some of BIBA’s schemes and facility providers and also hear from a range of industry speakers selected to help you learn and develop. There will also be plenty of time to network and exchange views.


November 2023

BIBA Tour of the Regions & Knowledge Forum 2023

In this year’s tour, new CEO Graeme Trudgill, David Sparkes Regulation Director, BIBA Area Manager Juliet Williams and some special guests will be coming to a regional centre near you.

You will hear a frank, outline update on the work BIBA is doing on behalf of brokers, including on market issues, regulation, its latest work on helping members demonstrate Fair Value, providing guidance on ESG and report on the Insurer Service Survey.

This event is FREE of charge, will qualify for CII CPD points and lunch is provided.

The presentation takes place ahead of the Region Knowledge Forum where brokers can meet some of BIBA’s schemes and facility providers and also hear from a range of industry speakers selected to help you learn and develop. There will also be plenty of time to network and exchange views.

To find out more visit: Events | The British Insurance Brokers' Association (biba.org.uk)

December 2023

January 2024

Claims Service Quality Marque Achievers 2024
Date: January 30, 2024
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on Communications and Commerciality. Based on the Gracechurch evidence, SQM achievers deliver great service experiences consistently at least 75% of the time, and rate highly on being customer focused.
UK Regional Market’s Leading Insurer Teams
Date: January 2024
The UK regional leading teams index and report will be the first of its kind. This report celebrates the best underwriting teams in the UK insurance industry based on nominations from brokers across the UK markets. This sits alongside the London’s Leading Underwriter and London’s Leading Broker report as a showcase for the talent in the UK insurance industry.

February 2024

March 2024

April 2024

May 2024

June 2024

July 2024

October 2024

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