Upcoming Events

Find out what's happening in 2024 with this online calendar of the key events in the insurance sector…

September 2023

Congratulations to the insurers who achieved the SQM in 2023: the London Market has some strong service players and the number achieving the award has risen from six in 2022 to eight in 2023. This is evidence that the service bar is being raised in London.
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Aegis has upped its game in the past two years and its service is now among the best in the Market: responsive and committed to great service, the team knows what it has to do to be excellent and is not satisfied until it has achieved that.
Beazley is one of the strongest teams in the Market, rated highly for its technical capability – Beazley also delivers a responsive and timely service with the added plus that if things gets tricky they have the strength-in-depth to solve any claims challenge.
Chaucer has been a claims service leader for the past two years and continues to deliver excellent service from its London team. The team is responsive and helpful, always there to find solutions for claims issues.
Chubb is a large company and a large claims team, and has worked hard at ensuring service consistency, building strong broker recognition across a dazzling array of business classes and services. Chubb is a strong technical play with thoroughness at its heart making sure that claims are handled decisively and clearly - an excellent way to build trust. The leadership is very strong and committed to rasing the bar on service, so we expect to see Chubb getting better and better.

As a relative newcomer to the London Market claims scene Convex has performed extremely well in 2023 topping many of the ratings and raising the service bar in London Claims.

The team is highly rated for its responsiveness and knowledge. The most exciting aspect is they've only just got started.

Fidelis is another newcomer which has set its claims service stall out early. Fast growth in the business has not been to the detriment of the claims offerring and the team, albeit still small has laid strong foundations with a responsive and relationships-based claims service.
LSM is one of the largest business' in the market but isn't in any way sluggish: the team delivers service to a high standard consistently, providing a responsive claims service that is all about adding value and connecting claims to LSM's whole service proposition. The increasingly global claims service capability is the icing on the cake.
TMK is first and foremost a team that goes the extra mile to service claims: the people in the team have a strong service ethos and the leadership knows what makes great claims service.

October 2023

BIBA Tour of the Regions & Knowledge Forum 2023

In this year’s tour, new CEO Graeme Trudgill, David Sparkes Regulation Director, BIBA Area Manager Juliet Williams and some special guests will be coming to a regional centre near you.

You will hear a frank, outline update on the work BIBA is doing on behalf of brokers, including on market issues, regulation, its latest work on helping members demonstrate Fair Value, providing guidance on ESG and report on the Insurer Service Survey.

This event is FREE of charge, will qualify for CII CPD points and lunch is provided.

The presentation takes place ahead of the Region Knowledge Forum where brokers can meet some of BIBA’s schemes and facility providers and also hear from a range of industry speakers selected to help you learn and develop. There will also be plenty of time to network and exchange views.

November 2023

BIBA Tour of the Regions & Knowledge Forum 2023

In this year’s tour, new CEO Graeme Trudgill, David Sparkes Regulation Director, BIBA Area Manager Juliet Williams and some special guests will be coming to a regional centre near you.

You will hear a frank, outline update on the work BIBA is doing on behalf of brokers, including on market issues, regulation, its latest work on helping members demonstrate Fair Value, providing guidance on ESG and report on the Insurer Service Survey.

This event is FREE of charge, will qualify for CII CPD points and lunch is provided.

The presentation takes place ahead of the Region Knowledge Forum where brokers can meet some of BIBA’s schemes and facility providers and also hear from a range of industry speakers selected to help you learn and develop. There will also be plenty of time to network and exchange views.

To find out more visit: Events | The British Insurance Brokers' Association (biba.org.uk)

2023 London & South East Tour of the Regions
Location: Lloyd's of London, 1 Lime Street, London, EC3M 7HA
Date: November 14, 2023
Time: 3:00 pm - 5:00 pm

December 2023

January 2024

Claims Service Quality Marque Achievers 2024
Date: January 30, 2024
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on Communications and Commerciality. Based on the Gracechurch evidence, SQM achievers deliver great service experiences consistently at least 75% of the time, and rate highly on being customer focused.

February 2024

London Market Brand Index 2024
Date: February 27, 2024
The London Market Brand Index 2024 ranks the top 20 leading London Market insurer brands according to Gracechurch, based on a combined measure of Market Share and Share of Mind. These brands represent the true leaders in the London Market and their trusted reputations and sheer commercial power mean that they are the businesses who others follow.
The top bands of 2024 will be revealed at an invite-only event at the end of February. You can view the brand champions of 2023 by clicking here.

March 2024

E&S Insurer Conference & Awards 2024
Location: New York, USA
Date: March 20, 2024
This one-day event comprises of a morning conference that will highlight latest trends, opportunities, and challenges within the sector. This is then followed by an evening award dinner, leaving you with a better understanding of where the E&S sector is heading throughout the year.

April 2024

Digital Claims 2024
Location: Fenchurch Street, London
Date: April 23, 2024
Time: 9:00 am - 5:30 pm
Improving how claims are handled is a top priority for leading organizations aiming to enhance customer experiences, boost retention, achieve operational efficiencies, and gain a sustainable competitive edge. This event will help you understand how to overcome practical challenges to deliver change effectively and explore the latest claims innovations.

May 2024

Employer Brand Breakfast
Location: Eight club, Bank
Date: May 28, 2024
Time: 8:15 am - 10:15 am
This invite-only breakfast event gives an exclusive preview of the 2024 London Market Insurers Employer Brand Index, including latest Gracechurch data and insights on Employer Brand.
Program Manager Conference & Awards 2024
Location: New York, USA
Date: May 29, 2024
This informative morning conference and evening awards ceremony events tackles the challenges and opportunities within the US Program sector while celebrating excellence.

June 2024

TINtech 2024
Location: Etc venues, 155 Bishopsgate, London
Date: June 25, 2024
Time: 9:00 am - 5:30 pm
This event will help you learn how industry experts are overcoming operational challenges to enhance customer experience and achieve efficiencies. It will also help you gain practical insights that will help your digital strategy succeed.

July 2024

The British Insurance Awards
Date: July 24, 2024
This awards event showcases the best in innovation and achievement all over the UK across 28 general insurance categories. This includes SMEs, claims specialists, brokers, underwriters and companies that provide services to the UK insurance sector. 2024 table bookings are now open.

September 2024

October 2024

London Market Claims 2024
Location: Etc venues, 133 Houndsditch, London
Date: October 8, 2024
Time: 9:00 am - 5:00 pm
Boosting claims performance is crucial to meet evolving client needs and expectations, reduce costs, and grasping the opportunities of a more data driven market. The London Market Claims event will focus on how you can successfully deliver claims transformation that delivers ROI and improves the client experience.

November 2024

2024 London’s Leading Broker Report
Date: November 19, 2024
The London’s Leading Brokers Report 2024 reviews all the rankings across nine major lines and includes new analysis of why Brokers are chosen, as well as the trends in the sector. The Report also showcases the diverse range of broking businesses competing in the London Market.

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