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Ben Bolton Gracechurch MD will be appearing at the BIBA 2023 Conference on Wednesday 10th May alongside leading insurers discussing the Gracechurch UK Insurers Monitor survey results and how brokers and insurers can work together to improve service for the customer in a challenging environment.
Ben comments: “The UKIM Survey in association with BIBA is the first major independent survey of broker opinion on insurer service and as such ground-breaking. The timing is really interesting, given the incoming Consumer Duty rules forcing insurance orgs to make sure that customers’ interests are protected, plus the fact that brokers will need to be more focused on which insurers they select in future terms of service quality. With two senior brokers and insurance leaders the session will be punchy, but also about the potential ways forward. I’m really looking forward to the session which is already hugely oversubscribed, so there is clearly a ton of interest in this topic.”
The challenges and opportunities of providing great customer service in a post pandemic world
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