An independent view of brand strength in the commercial insurance sector
An independent view of brand strength in the commercial insurance sector
Insurindex is thrilled to be attending the BIBA 2025 Conference, themed ‘A New Era.’ The conference aims to lead discussions on defining what brokers want the future of the industry to look like with new energy, ideas, revenue streams and challenges.
Stay tuned for more details as we will be showcasing fresh insights, innovative solutions, and exciting developments in the insurance sector.
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The hopeful and inspiring theme of the BIBA2025 Conference is ‘A New Era’, but what are my thoughts based on the research we do and...
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Gracechurch recently unveiled the latest insurer service numbers from their UK Insurers Monitor, conducted in partnership with BIBA. Recent findings highlight a significant improvement in...
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Gracechurch unveiled the latest insurer service numbers from their UK Insurers Monitor, a UK-wide independent study, conducted in partnership with BIBA. The recent full year results...
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The partnership with BIBA strengthens our ability to engage directly with the grassroots of the broking sector,” said Ben Bolton, MD of Gracechurch. Ben Bolton...
…part of the Voice of the Broker Programme that helps promote underwriting and claims service in the UK regional market.
Complete two short surveys per annum and make your voice heard on service quality in the UK insurance market and get member benefits including:
Explore a series of UK regional service snapshots from Gracechurch’s latest data. Click the image to view the full page.
We are now inviting brokers from a broad range of brokerages across the UK, to become a Voice of the Broker Champion, and sit on our newly formed Champion’s Council. As a Voice of the Broker Champion, you will be at the forefront of driving improvements in insurer service across the entire UK insurance market.
The goal is to help BIBA objectively understand broker challenges and where service issues are most acute (e.g. by business class, region etc.). The results are used to create a constructive, industry-wide dialogue about improving service to customers, and gain deeper understanding of how specific relevant developments, such as E-trading, are working out.
Become a Voice of the Broker Champion and help us create a constructive, industry-wide dialogue about improving service to customers.
Take a look back at last year’s BIBA Conference, where Ben Bolton and Julian Steedman toured the event, applying their expert eyes to how some of the leading insurers showcase their brands.
Insurer service in the UK market is highly variable across regions. Some brokers are more satisfied than others.
Gracechurch’s independent data shows that brokers in the North West are the most likely to feel they’re getting high-quality service from their insurers. If you’re wondering why so many brokers at BIBA Conference have smiles on their faces, wonder no more: they are probably just enjoying being in the promised land of insurer service.
We are delighted to be able to recognise twenty insurers for consistently high quality service across Claims and Underwriting this year.
Congratulations to all of our Service Quality Marque achievers for 2024. We will see you all at BIBA Conference to present a physical token of your achievement:
| London Market | UK Regional |
| AEGIS London | Allianz Commercial |
| Beazley | Chubb |
| Chaucer | Ecclesiastical |
| Chubb | |
| Convex | |
| HDI Global | |
| LSM | |
| Markel | |
| MS Amlin | |
| Tokio Marine Kiln |
| London Market | UK Regional |
| Arch | Allianz Commercial |
| Canopius | Arch |
| Convex | |
| The Hartford | |
| Tokio Marine Kiln |
Launched by Gracechurch in partnership with BIBA in 2022, the UK Insurers Monitor is an independent survey of UK broker opinion. The study provides an independent, objective measure of service being delivered by insurers to customers via the broker.
The study reports every six months, covering areas including:
To receive a copy of the report, please sign up to join the Gracechurch-BIBA Insurance broker panel, part of the Voice of the Broker Programme.
Insurance e-trading systems are proliferating, potentially making the placing process for standard risks faster and more cost-efficient. Findings from Gracechurch’s UK broker survey, in association with BIBA, show that e-trading is now widely and regularly used by brokers. This report will cover:
Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits.
The UK Insurers Monitor is an independent survey of UK broker opinion. The study was launched in partnership with BIBA in 2022 and the trends are shared with brokers who take part, BIBA itself through the Advisory Boards and the insurers through detailed reports on their own performance. The study reports every six months covering:
Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits.
In the latest issue of The Broker Ben Bolton, MD of Gracechurch, explains the UK Insurers Monitor: an objective, independent assessment of insurer service and why good insurer service matters for the future of our industry.
The article gives an overview of how the first wave of results (based on over 500 broker responses) confirms the generally held view that service from insurers to brokers has deteriorated since the pandemic and how Brokers crave faster response and access to people who can help solve issues.
BIBA has recently unveiled its 2024 Manifesto, and we are delighted to see their continued collaboration with Gracechurch. Their partnership allows them to shape industry standards through data collected from the UK Insurers Monitor study, an initiative we proudly support.
The Manifesto emphasizes how insurance brokers are important for the economy. They play a key role in helping businesses grow and ensuring financial security for individuals.
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Gracechurch proudly awarded Chubb the Claims Service Quality Marque for both the London and UK markets. Ben Bolton, Managing Director at Gracechurch, presented this prestigious accolade...
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Gracechurch’s MD, Ben Bolton, presents Richard Coleman, MD of Ecclesiastical with the Claims Service Quality Marque award at the 2024 BIBA conference. Ecclesiastical’s blend of high-class,...
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We are thrilled to announce that our partner Arch has been awarded with the inaugural Gracechurch Underwriting Service Quality Marque (SQM) award at the 2024 BIBA conference....
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Gracechurch proudly presents Allianz with the prestigious 2024 Claims Service Quality Marque award at the 2024 BIBA conference. Allianz has built on its long track...
