An independent view of brand strength in the commercial insurance sector
An independent view of brand strength in the commercial insurance sector
Report
The inaugural Gracechurch Underwriting Service Quality Marque is awarded to UK and London Market underwriting teams who meet our service quality standards and provide an excellent experience to their brokers and end-clients.
The SQM is based on the Net Promoter Score (NPS) achieved by each team over the previous year, combined with high scores on the customer-centric metrics of Collaboration and Customer focus. This means that brokers can confidently recommend these insurers to clients.
Congratulations to the five Insurers who achieve the inaugural London Market Underwriting SQM in 2024. Our most recent LIM shows that underwriter service has improved overall in the London Market throughout 2023. Claims is becoming more important to the sales proposition, but there is a lack of agreement between placing and claims broking teams regarding who are the best claims providers.
Arch is the only recipient of the inaugural 2024 Underwriting SQMs for both the UK regional and London Markets. It’s not hard to understand why: brokers everywhere cite superlative responsiveness, client focus and flexibility as hallmarks of their dealings with Arch. Congratulations on managing to maintain service standards that keep clients coming back for more in London and the wider UK markets.
Canopius is a worthy recipient of the 2024 Underwriting SQM. Although Marine brokers are the most effusive about its service, others are in no doubt as to its quality either. Knowledge and relationships set it apart from the pack: brokers know that their clients will be well-looked after when they opt for the Canopius team.
Convex is setting the pace in the London Market this year: it leads everyone else on NPS. A relentless focus on speed, relationships and providing access to underwriters underpins Convex’s outstanding reputation for service. Congratulations on maintaining such a high level of service and receiving both the Claims and Underwriting SQMs for 2024.
The Hartford is renowned for its high-quality people. As brokers make clear, its combination of excellent underwriters, willingness to lead on risk and eagerness to do business is a winning one. Service standards are very high at The Hartford; I’m pleased to be able to recognise this with the inaugural 2024 Underwriting SQM.
TMK’s reception of the inaugural 2024 Underwriting SQM stands testament to its deep client focus and commitment to high-quality client care. Claims handling, team knowledge and efficiency are hallmarks of the TMK offering: brokers are confident that neither they nor their end client will be left stranded if things go wrong.
Congratulations to the two Insurers who achieve the inaugural UK Market Underwriting SQM in 2024. Our most recent UKIM shows that insurer service in the UK regional market continues to improve steadily, but too many carriers still struggle to service their brokers consistently well: a wide gulf exists between the best and worst. We hope to see even more Insurers build on their performance and achieve the SQM in 2025.
Allianz is such a well-known UK insurance outfit that its outstanding client care sometimes flies under the radar. Yes, brokers highlight its strong global brand – but they also praise Allianz for making its underwriters consistently accessible and forming relationships that stand the test of time. Congratulations on receiving both the Claims and Underwriting SQMs for 2024.
Arch is the only recipient of the inaugural 2024 Underwriting SQMs for both the UK regional and London Markets. It’s not hard to understand why: brokers everywhere cite superlative responsiveness, client focus and flexibility as hallmarks of their dealings with Arch. Congratulations on managing to maintain service standards that keep clients coming back for more in London and the wider UK markets.