Service Quality Marque Achievers 2023
The Gracechurch Service Quality Marque is awarded annually based on the Net Promoter Score (NPS) achieved by each insurer over the previous year combined with how they rate on Communications and Commerciality.
Based on the Gracechurch evidence, SQM achievers deliver great service experiences consistently at least 75% of the time, and rate highly on being customer focused. This means that brokers can recommend these insurers to clients with confidence.
London Market Claims
As a relative newcomer to the London Market claims scene Convex has performed extremely well in 2023 topping many of the ratings and raising the service bar in London Claims.
The team is highly rated for its responsiveness and knowledge. The most exciting aspect is they've only just got started.
UK Market Claims
Allianz is one of the largest players in the market and its service quality is impressive: investment in claims portal technology has been executed well, achieving a good balance between people and tech, something that the rest of the market could learn from.
The claims team is determined, engaged and believes in making service better for the customer - an attitude that is led right from the top.