News
Transforming tomorrow: Bold approaches to dementia research and innovation
Ben Bolton, Managing Director at Gracechurch talks about his time at the annual Alzheimer’s Society Research Lecture. Last week I was invited to attend the annual...
Podcast
Ep 4: David Morris reveals the winning formula behind IQUW achieving the 2025 Gracechurch Service Quality Marque
News
Gracechurch-BIBA Survey: How service drives competitive edge in the industry
Gracechurch recently unveiled the latest insurer service numbers from their UK Insurers Monitor, conducted in partnership with BIBA. Recent findings highlight a significant improvement in...
News
Findings show significant improvement in Insurer service, but claims service and consistency continue to pose challenges
Gracechurch unveiled the latest insurer service numbers from their UK Insurers Monitor, a UK-wide independent study, conducted in partnership with BIBA. The recent full year results...
Podcast
Ep 3: David Casement and Tom Reynolds discuss how Brand has been instrumental in the creation of a med-mal MGA
The insurance space is absolutely full of providers providing exceptional products, great service, servicing the broker community very well, etc. So, we would have been...
News
The P&C sector needs to tell its story better in times of crisis
On 7 January, the world was shocked by the horror and devastation of the LA wildfires, which destroyed homes, businesses, and large neighbourhoods in California. ...
News
Liberty Specialty Markets underwriters need to be in ‘hunt mode’ as market passes inflection point
Ben Bolton sat down with Liberty Specialty Markets’ (LSM) incoming Chief Underwriting Officer (CUO) for UK & MENA, Henry Nelson, for a wide-ranging conversation about...
News
Gracechurch Announces 2025 Service Quality Marque Achievers
Gracechurch, the independent insurance research consultancy, has awarded four separate Service Quality Marque (SQM) accreditations, two covering London Market insurers and two for UK Regional...
Report
2025 Claims Service Quality Marque Achievers
Report
2025 Underwriting Service Quality Marque
In it’s second year, the Gracechurch Underwriting Service Quality Marque is awarded to UK and London Market underwriting teams who meet our service quality standards...
News
LSM’s Nelson: Underwriters need to be in ‘hunt mode’ as market passes inflection point
If data was the buzzword of the last market cycle, I think speed is the next one. Henry Nelson Chief Underwriting Officer, Liberty Specialty Markets...
Podcast
Ep 2: Mark Wheeler and Rosemary Jones consider why Start-ups are eating the big guns’ breakfast
In this episode of The Insurindex Podcast, host David Melvin is joined by Mosaic Insurance Co-CEO Mark Wheeler and Chief Communications Officer Rosemary Jones for...
Podcast
Ep 1: Julian Steedman and Ben Bolton discuss what Brand means and why it matters in the London Specialty market
Welcome to The Insurindex Podcast: Exploring the power of branding in specialty (re)insurance. In today’s competitive specialty (re)insurance market, the role of branding has never...
Podcast
John Muir reflects on his journey in the London Market
‘Legend’ is an over-used word, but applicable in the case of John Muir. John’s 49-year career in the London Market, most of which he spent...
Report
London’s Leading Underwriters 2024
Download the London’s Leading Underwriter Report! The report is an independent ranking of underwriters operating in and around the London Market. The 2024 London’s Leading...
News
Chubb receives 2024 Service Quality Marque award at BIBA Conference
Gracechurch proudly awarded Chubb the Claims Service Quality Marque for both the London and UK markets. Ben Bolton, Managing Director at Gracechurch, presented this prestigious accolade...
News
Ecclesiastical awarded Gracechurch Service Quality Marque at BIBA 2024
Gracechurch’s MD, Ben Bolton, presents Richard Coleman, MD of Ecclesiastical with the Claims Service Quality Marque award at the 2024 BIBA conference. Ecclesiastical’s blend of high-class,...
News
Beazley Honoured with 2024 Service Quality Marque for Eighth Consecutive Year
We are pleased to share that Gracechurch has awarded our partner Beazley with the Claims Service Quality Marque for the eighth year in a row. Beazley’s claims...
News
Arch awarded inaugural Gracechurch Underwriting Service Quality Marque
We are thrilled to announce that our partner Arch has been awarded with the inaugural Gracechurch Underwriting Service Quality Marque (SQM) award at the 2024 BIBA conference....