TMK’s Claims Philosophy: The human way

Tokio Marine Kiln’s (TMK) claims philosophy focuses on treating people with kindness and clear communication. This “human way” approach is central to TMK’s ethos, where the company is committed to treating all customers and clients with the same level of care and respect.

During the recent SQM handover, Victoria Joslin, Deputy Head of Claims, highlights how this philosophy not only enhances client relationships but also plays a crucial role in retaining talent within the organisation.