2024 Underwriting Service Quality Marque
The inaugural Gracechurch Underwriting Service Quality Marque is awarded to UK and London Market underwriting teams who meet our service quality standards and provide an excellent experience to their brokers and end-clients.
The SQM is based on the Net Promoter Score (NPS) achieved by each team over the previous year, combined with high scores on the customer-centric metrics of Collaboration and Customer focus. This means that brokers can confidently recommend these insurers to clients.
London Market Underwriting
Congratulations to the five Insurers who achieve the inaugural London Market Underwriting SQM in 2024. Our most recent LIM shows that underwriter service has improved overall in the London Market throughout 2023. Claims is becoming more important to the sales proposition, but there is a lack of agreement between placing and claims broking teams regarding who are the best claims providers.
UK Market Underwriting
Congratulations to the two Insurers who achieve the inaugural UK Market Underwriting SQM in 2024. Our most recent UKIM shows that insurer service in the UK regional market continues to improve steadily, but too many carriers still struggle to service their brokers consistently well: a wide gulf exists between the best and worst. We hope to see even more Insurers build on their performance and achieve the SQM in 2025.