Service Quality Marque Achievers 2024
Running in its 8th year, the Gracechurch Service Quality Marque is awarded annually to UK and London Market insurers based on the Net Promoter Score (NPS) achieved by each insurer over the previous year, combined with how they rate Communications and Commerciality.
According to Gracechurch evidence, SQM achievers consistently deliver great service experiences at least 75% of the time and rate highly on being customer focused. This means that brokers can confidently recommend these insurers to clients.
London Market Claims
UK Market Claims
Congratulations to the three Insurers who receive the UK Market Claims SQM in 2024. Despite the ongoing challenges in the UK regional market, three carriers have demonstrated consistently excellent service to retain the SQMs they were awarded in 2022 and 2023.
We hope to see even more Insurers build on this year’s performance to achieve the SQM in 2025.