BIBA Partner hub

In partnership with

On this partner hub page you'll find all things BIBA-related. The page will feature the latest BIBA-related insights and news, including the latest trends from the Gracechurch-BIBA UK Insurers Monitor. Insurindex also interrelates BIBA into the rest of the industry's story so that you can see where it fits with the bigger sector picture.

In partnership with

The latest UK Insurers Monitor report is now available.

Launched by Gracechurch in partnership with BIBA in 2022, the UK Insurers Monitor is an independent survey of UK broker opinion. The study provides an independent, objective measure of service being delivered by insurers to customers via the broker.

The study reports every six months, covering areas including:

Hot topics such as e-trading and Consumer Duty
Key service trends
Broker key challenges
The leading insurance people and teams currently being recommended by brokers

To receive a copy of the report, please sign up to join the Gracechurch-BIBA Insurance broker panel, part of the Voice of the Broker Programme.

JOIN THE PANEL

Insurance e-trading systems are proliferating, potentially making the placing process for standard risks faster and more cost-efficient. Findings from Gracechurch's UK broker survey, in association with BIBA, show that e-trading is now widely and regularly used by brokers. This report will cover:

Usage and value
What e-trading platforms do and don’t do well
Whether e-trading platforms need further development
Is there platform overload?

DOWNLOAD

The UK Insurers Monitor is an independent survey of UK broker opinion. The study was launched in partnership with BIBA in 2022 and the trends are shared with brokers who take part, BIBA itself through the Advisory Boards and the insurers through detailed reports on their own performance. The study reports every six months covering:

Key service trends
Broker key challenges
Hot topics such as e-trading and Consumer Duty
The leading insurance people and teams currently being recommended by brokers

DOWNLOAD

In the latest issue of The Broker Ben Bolton, MD of Gracechurch, explains the UK Insurers Monitor: an objective, independent assessment of insurer service and why good insurer service matters for the future of our industry.

The article gives an overview of how the first wave of results (based on over 500 broker responses) confirms the generally held view that service from insurers to brokers has deteriorated since the pandemic and how Brokers crave faster response and access to people who can help solve issues.

Read the whole article here

BIBA has recently unveiled its 2024 Manifesto, and we are delighted to see their continued collaboration with Gracechurch. Their partnership allows them to shape industry standards through data collected from the UK Insurers Monitor study, an initiative we proudly support.

The Manifesto emphasizes how insurance brokers are important for the economy. They play a key role in helping businesses grow and ensuring financial security for individuals.

Read the 2024 BIBA Manifesto here.

Gracechurch-BIBA survey: UK insurer service improves since the start of 2023

UK insurer service improves since the start of 2023. The latest Gracechurch-BIBA UK Insurers Monitor, the most comprehensive survey of broker views in the UK commercial insurance market, shows a marked improvement in insurer service in the first half of 2023. Read more

Ben Bolton keynote speaker on BIBA Tour of the Regions

In this year’s tour of the regions, new CEO Graeme Trudgill, David Sparks Regulation Director, BIBA Area Manager Juliet Williams and our very own Ben Bolton, MD of Gracechurch Consulting will be coming to a regional centre near you. Read more

Insurindex launches BIBA Partner Hub

We are launching an exciting partnership through Gracechurch and BIBA at the BIBA conference in Manchester this week. Our BIBA partner hub features the latest BIBA-related insights and news, including the latest trends from the Gracechurch-BIBA UK Insurers Monitor. Read more

Gracechurch on stage at BIBA 2023

Ben Bolton Gracechurch MD will be appearing at the BIBA 2023 Conference on Wednesday 10th May alongside leading insurers discussing the Gracechurch UK Insurers Monitor survey results and how brokers and insurers can work together to improve service for the customer in a challenging environment. Read more

What do brokers want?

The big challenge for insurance service right now is simple: to speed things up! Every part of the market we research is seen as slow and not particularly responsive and our data also shows that service hasn’t recovered to pre-pandemic levels in either claims or underwriting. Read more

E-trading: a good thing?

One of the first hot topics covered by the Gracechurch-BIBA survey was inevitably e-trading. At a simple level we just wanted to know how many brokers were e-trading and how regularly, and we got the answers to those two questions – around six in ten are e-trading regularly and Polaris UK estimates that 500,000+ policies were digitally traded last year. Read more

Sign up here to join the Gracechurch-BIBA panel

…part of the Voice of the Broker Programme that helps promote underwriting and claims service in the UK regional market.

Complete two short surveys per annum and make your voice heard on service quality in the UK insurance market and get member benefits including:

Panel Member benefits include:

Regular reports on service quality (claims and underwriting) covering key overall results, and details by region.
Newsletter keeping you up to date on service initiatives and your peers’ views on the latest issues (e-Trading, ESG, Consumer Duty etc.)
The chance to take part in events and workshops related to better service.
Entry to 6 monthly £1,000 prize draw (Amazon voucher or charity donation)
CPD points (coming soon)

Talk to the team

Rebecca Yuska Research Director, Gracechurch

RYuska@gracechurchconsulting.co.uk