BIBA Partner hub

In partnership with
On this partner hub page you'll find all things BIBA-related. The page will feature the latest BIBA-related insights and news, including the latest trends from the Gracechurch-BIBA UK Insurers Monitor. Insurindex also interrelates BIBA into the rest of the industry's story so that you can see where it fits with the bigger sector picture.
In partnership with
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The UK Insurers Monitor is an independent survey of UK broker opinion. The study was launched in partnership with BIBA in 2022 and the trends are shared with brokers who take part, BIBA itself through the Advisory Boards and the insurers through detailed reports on their own performance. The study reports every six months covering:
  • Key service trends
  • Broker key challenges
  • Hot topics such as e-trading and Consumer Duty
  • The leading insurance people and teams currently being recommended by brokers
Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits. 
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Gracechurch on stage at BIBA 2023

Ben Bolton Gracechurch MD will be appearing at the BIBA 2023 Conference on Wednesday 10th May alongside leading insurers discussing the Gracechurch UK Insurers Monitor survey results and how brokers and insurers can work together to improve service for the customer in a challenging environment. Read more

 

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What do brokers want?

The big challenge for insurance service right now is simple: to speed things up! Every part of the market we research is seen as slow and not particularly responsive and our data also shows that service hasn’t recovered to pre-pandemic levels in either claims or underwriting. Read more

 

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E-trading: a good thing?

One of the first hot topics covered by the Gracechurch-BIBA survey was inevitably e-trading. At a simple level we just wanted to know how many brokers were e-trading and how regularly, and we got the answers to those two questions – around six in ten are e-trading regularly and Polaris UK estimates that 500,000+ policies were digitally traded last year. Read more

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Sign up here to join the Gracechurch-BIBA UK Insurance Brokers panel:

Complete two short surveys per annum and make your voice heard.
Panel Member benefits include:
  • Gracechurch-BIBA six Monthly UKIM Insurer Service Trends Report
  • Hot Topics Special Reports such as e-trading
  • Invitations to events, focus groups and Gracechurch-BIBA workshops on special Topics
  • Individual service leaders & teams Reports
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SIGN UP

Talk to the team

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Michelle Worvell Managing Director, Insurindex
michelle.worvell@theinsurindex.com
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Rebecca Yuska Research Director, Gracechurch
RYuska@gracechurchconsulting.co.uk