BIBA Partner hub

In partnership with
Gracechurch will be attending the BIBA Tour of the Regions, which is starting in September. Sign up below to become part of the Gracechurch - BIBA UK Broker Panel. Stay tuned as we will be releasing the next UKIM report in November.
In partnership with
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Sign up here to join the Gracechurch-BIBA panel

…part of the Voice of the Broker Programme that helps promote underwriting and claims service in the UK regional market.

Complete two short surveys per annum and make your voice heard on service quality in the UK insurance market and get member benefits including:
Panel Member benefits include:
  • Regular reports on service quality (claims and underwriting) covering key overall results, and details by region.
  • Newsletter keeping you up to date on service initiatives and your peers’ views on the latest issues (e-Trading, ESG, Consumer Duty etc.)
  • The chance to take part in events and workshops related to better service.
  • Entry to 6 monthly £1,000 prize draw (Amazon voucher or charity donation)
  • CPD points (coming soon)
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SIGN UP
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Become a Voice of the Broker Champion.

We are now inviting brokers from a broad range of brokerages across the UK, to become a Voice of the Broker Champion, and sit on our newly formed Champion’s Council. As a Voice of the Broker Champion, you will be at the forefront of driving improvements in insurer service across the entire UK insurance market.

The goal is to help BIBA objectively understand broker challenges and where service issues are most acute (e.g. by business class, region etc.). The results are used to create a constructive, industry-wide dialogue about improving service to customers, and gain deeper understanding of how specific relevant developments, such as E-trading, are working out.

Become a Voice of the Broker Champion and help us create a constructive, industry-wide dialogue about improving service to customers.

SIGN UP
Brand stand walk at BIBA 2024

Ben Bolton and Julian Steedman take a walk around the BIBA Conference, applying their experienced eyes to how some of the leading insurers showcase their brands.

 

Beazley

Chubb

Hiscox

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Ben Bolton

Ben is Managing Director at Gracechurch.

A leading research consultant who has specialised in professional and financial services for over 30 years, he founded Gracechurch in 2001 and has since built it into a business that is focused on helping to raise the performance bar in commercial insurance.

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Julian Steedman

Julian is Chairman of Brandex Group.

He has spent over 30 years building brands across the global insurance markets, working with businesses in Specialty insurance, General Insurance, technology and law. He also has wide ranging experience in capital markets and fintech.

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Bill Gilbert

Bill is Business Development Director at Insurindex.

An internationally experienced executive with a proven track record of success in the financial services over several decades, Bill has held senior leadership positions in multiple companies in the insurance sector.

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David Melvin

David is Consulting Director at Insurindex.

With a global track record of strategic transformation and technology innovation within the Financial Services sector, David has played pivotal roles both as part of senior leadership teams and as a consultant, operating across the UK, US and Middle East.

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Peter Clarke

Peter is Sales Consultant at Gracechurch.

An insurance entrepreneur with a track record of establishing, growing and successfully exiting insurance start-ups. With 20 years of experience working with the UK regional broker market, Peter brings a wealth of expertise in this space.

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James Price

James is Research Manager at Gracechurch.

A former international pollster, he now helps design and publish Gracechurch’s market-leading reports, including the UK Insurers’ Monitor, our Claims Monitors, Employer Brand and many more. Come over to talk data – and how it can be best used to give your organisation the edge.

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Uncovering the service secrets of the North West

Insurer service in the UK market is highly variable across regions. Some brokers are more satisfied than others.

Gracechurch’s independent data shows that brokers in the North West are the most likely to feel they’re getting high-quality service from their insurers. If you’re wondering why so many brokers at BIBA Conference have smiles on their faces, wonder no more: they are probably just enjoying being in the promised land of insurer service.

Congratulating Gracechurch’s SQM achievers

We are delighted to be able to recognise twenty insurers for consistently high quality service across Claims and Underwriting this year.

Congratulations to all of our Service Quality Marque achievers for 2024. We will see you all at BIBA Conference to present a physical token of your achievement:

Claims

London Market

AEGIS London

Beazley

Chaucer

Chubb

Convex

HDI Global

LSM

Markel

MS Amlin

Tokio Marine Kiln

UK regional

Allianz Commerical

Chubb

Eccleslastical








Underwriting

London Market

Arch

Canopius

Convex

The Hartford

Tokio Marine Kiln






UK regional

Allianz Commerical

Arch









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The latest UK Insurers Monitor report is now available.

Launched by Gracechurch in partnership with BIBA in 2022, the UK Insurers Monitor is an independent survey of UK broker opinion. The study provides an independent, objective measure of service being delivered by insurers to customers via the broker.
The study reports every six months, covering areas including:
  • Hot topics such as e-trading and Consumer Duty
  • Key service trends
  • Broker key challenges
  • The leading insurance people and teams currently being recommended by brokers
To receive a copy of the report, please sign up to join the Gracechurch-BIBA Insurance broker panel, part of the Voice of the Broker Programme.
JOIN THE PANEL
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Insurance e-trading systems are proliferating, potentially making the placing process for standard risks faster and more cost-efficient. Findings from Gracechurch's UK broker survey, in association with BIBA, show that e-trading is now widely and regularly used by brokers. This report will cover:

  • Usage and value
  • What e-trading platforms do and don’t do well
  • Whether e-trading platforms need further development
  • Is there platform overload?

Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits. 

DOWNLOAD
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The UK Insurers Monitor is an independent survey of UK broker opinion. The study was launched in partnership with BIBA in 2022 and the trends are shared with brokers who take part, BIBA itself through the Advisory Boards and the insurers through detailed reports on their own performance. The study reports every six months covering:
  • Key service trends
  • Broker key challenges
  • Hot topics such as e-trading and Consumer Duty
  • The leading insurance people and teams currently being recommended by brokers
Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits. 
DOWNLOAD
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In the latest issue of The Broker Ben Bolton, MD of Gracechurch, explains the UK Insurers Monitor: an objective, independent assessment of insurer service and why good insurer service matters for the future of our industry.

The article gives an overview of how the first wave of results (based on over 500 broker responses) confirms the generally held view that service from insurers to brokers has deteriorated since the pandemic and how Brokers crave faster response and access to people who can help solve issues.

Read the whole article here

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BIBA has recently unveiled its 2024 Manifesto, and we are delighted to see their continued collaboration with Gracechurch. Their partnership allows them to shape industry standards through data collected from the UK Insurers Monitor study, an initiative we proudly support.

The Manifesto emphasizes how insurance brokers are important for the economy. They play a key role in helping businesses grow and ensuring financial security for individuals.

 Read the 2024 BIBA Manifesto here.

Archive

Gracechurch-BIBA survey: UK insurer service improves since the start of 2023
Ben Bolton keynote speaker on BIBA Tour of the Regions
Insurindex launches BIBA Partner Hub
Gracechurch on stage at BIBA 2023
What do brokers want?
E-trading: a good thing?
Regional Service Analysis
Explore a series of UK regional service snapshots from Gracechurch’s latest data. Click the image to view the full page.
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Anglia
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East Midlands
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Greater Manchester & Pennines
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London and South East
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 Merseyside, North Wales, West Cheshire & Isle of Man
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Northern Ireland
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Scotland
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South Wales
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West Midlands
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West of England
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 Yorkshire and Northern
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    Ben Bolton
    Managing Director at Gracechurch
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    Graeme Trudgill
    CEO of BIBA
    Gracechurch and Insurindex at BIBA 2024

    Gracechurch and Insurindex had a highly successful BIBA conference, marked by several key highlights: recognising excellence with the SQM awards, reconnecting with familiar faces, and promoting the Gracechurch-BIBA Voice of the Broker programme.

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      Uncovering the service secrets of the North West

      Insurer service in the UK market is highly variable across regions. Some brokers are more satisfied than others.

      Gracechurch’s independent data shows that brokers in the North West are the most likely to feel they’re getting high-quality service from their insurers. If you’re wondering why so many brokers at BIBA Conference have smiles on their faces, wonder no more: they are probably just enjoying being in the promised land of insurer service.

      READ MORE

      Congratulating Gracechurch’s SQM achievers

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      We are delighted to be able to recognise twenty insurers for consistently high quality service across Claims and Underwriting this year.

      Congratulations to all of our Service Quality Marque achievers for 2024. We will see you all at BIBA Conference to present a physical token of your achievement:

      Claims

      London Market

      AEGIS London

      Beazley

      Chaucer

      Chubb

      Convex

      HDI Global

      LSM

      Markel

      MS Amlin

      Tokio Marine Kiln

      UK regional

      Allianz Commerical

      Chubb

      Eccleslastical








      Underwriting

      London Market

      Arch

      Canopius

      Convex

      The Hartford

      Tokio Marine Kiln

      UK regional

      Allianz Commerical

      Arch




      Talk to the team

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      Rebecca Yuska Research Director, Gracechurch
      RYuska@gracechurchconsulting.co.uk