BIBA Partner hub


- Key service trends
- Broker key challenges
- Hot topics such as e-trading and Consumer Duty
- The leading insurance people and teams currently being recommended by brokers
Ben Bolton Gracechurch MD will be appearing at the BIBA 2023 Conference on Wednesday 10th May alongside leading insurers discussing the Gracechurch UK Insurers Monitor survey results and how brokers and insurers can work together to improve service for the customer in a challenging environment. Read more

The big challenge for insurance service right now is simple: to speed things up! Every part of the market we research is seen as slow and not particularly responsive and our data also shows that service hasn’t recovered to pre-pandemic levels in either claims or underwriting. Read more

One of the first hot topics covered by the Gracechurch-BIBA survey was inevitably e-trading. At a simple level we just wanted to know how many brokers were e-trading and how regularly, and we got the answers to those two questions – around six in ten are e-trading regularly and Polaris UK estimates that 500,000+ policies were digitally traded last year. Read more

Sign up here to join the Gracechurch-BIBA UK Insurance Brokers panel:
- Gracechurch-BIBA six Monthly UKIM Insurer Service Trends Report
- Hot Topics Special Reports such as e-trading
- Invitations to events, focus groups and Gracechurch-BIBA workshops on special Topics
- Individual service leaders & teams Reports
Talk to the team

