BIBA Partner hub

In partnership with

On this partner hub page you'll find all things BIBA-related. The page will feature the latest BIBA-related insights and news, including the latest trends from the Gracechurch-BIBA UK Insurers Monitor. Insurindex also interrelates BIBA into the rest of the industry's story so that you can see where it fits with the bigger sector picture.
In partnership with
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Gracechurch and Insurindex at BIBA 2024

Gracechurch and Insurindex had a highly successful BIBA conference, marked by several key highlights: recognising excellence with the SQM awards, reconnecting with familiar faces, and promoting the Gracechurch-BIBA Voice of the Broker programme.

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    Brand stand walk at BIBA 2024

    Ben Bolton and Julian Steedman take a walk around the BIBA Conference, applying their experienced eyes to how some of the leading insurers showcase their brands.

     

    Beazley

    Chubb

    Hiscox

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    Ben Bolton

    Ben is Managing Director at Gracechurch.

    A leading research consultant who has specialised in professional and financial services for over 30 years, he founded Gracechurch in 2001 and has since built it into a business that is focused on helping to raise the performance bar in commercial insurance.

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    Julian Steedman

    Julian is Chairman of Brandex Group.

    He has spent over 30 years building brands across the global insurance markets, working with businesses in Specialty insurance, General Insurance, technology and law. He also has wide ranging experience in capital markets and fintech.

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    Bill Gilbert

    Bill is Business Development Director at Insurindex.

    An internationally experienced executive with a proven track record of success in the financial services over several decades, Bill has held senior leadership positions in multiple companies in the insurance sector.

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    David Melvin

    David is Consulting Director at Insurindex.

    With a global track record of strategic transformation and technology innovation within the Financial Services sector, David has played pivotal roles both as part of senior leadership teams and as a consultant, operating across the UK, US and Middle East.

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    Peter Clarke

    Peter is Sales Consultant at Gracechurch.

    An insurance entrepreneur with a track record of establishing, growing and successfully exiting insurance start-ups. With 20 years of experience working with the UK regional broker market, Peter brings a wealth of expertise in this space.

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    James Price

    James is Research Manager at Gracechurch.

    A former international pollster, he now helps design and publish Gracechurch’s market-leading reports, including the UK Insurers’ Monitor, our Claims Monitors, Employer Brand and many more. Come over to talk data – and how it can be best used to give your organisation the edge.

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    Uncovering the service secrets of the North West

    Insurer service in the UK market is highly variable across regions. Some brokers are more satisfied than others.

    Gracechurch’s independent data shows that brokers in the North West are the most likely to feel they’re getting high-quality service from their insurers. If you’re wondering why so many brokers at BIBA Conference have smiles on their faces, wonder no more: they are probably just enjoying being in the promised land of insurer service.

    Congratulating Gracechurch’s SQM achievers

    We are delighted to be able to recognise twenty insurers for consistently high quality service across Claims and Underwriting this year.

    Congratulations to all of our Service Quality Marque achievers for 2024. We will see you all at BIBA Conference to present a physical token of your achievement:

    London Market

    AEGIS London

    Beazley

    Chaucer

    Chubb

    Convex

    HDI Global

    LSM

    Markel

    MS Amlin

    Tokio Marine Kiln

    UK regional

    Allianz Commerical

    Chubb

    Eccleslastical








    London Market

    Arch

    Canopius

    Convex

    The Hartford

    Tokio Marine Kiln






    UK regional

    Allianz Commerical

    Arch









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    The latest UK Insurers Monitor report is now available.

    Launched by Gracechurch in partnership with BIBA in 2022, the UK Insurers Monitor is an independent survey of UK broker opinion. The study provides an independent, objective measure of service being delivered by insurers to customers via the broker.
    The study reports every six months, covering areas including:
    • Hot topics such as e-trading and Consumer Duty
    • Key service trends
    • Broker key challenges
    • The leading insurance people and teams currently being recommended by brokers
    To receive a copy of the report, please sign up to join the Gracechurch-BIBA Insurance broker panel, part of the Voice of the Broker Programme.
    JOIN THE PANEL
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    Insurance e-trading systems are proliferating, potentially making the placing process for standard risks faster and more cost-efficient. Findings from Gracechurch's UK broker survey, in association with BIBA, show that e-trading is now widely and regularly used by brokers. This report will cover:

    • Usage and value
    • What e-trading platforms do and don’t do well
    • Whether e-trading platforms need further development
    • Is there platform overload?

    Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits. 

    DOWNLOAD
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    The UK Insurers Monitor is an independent survey of UK broker opinion. The study was launched in partnership with BIBA in 2022 and the trends are shared with brokers who take part, BIBA itself through the Advisory Boards and the insurers through detailed reports on their own performance. The study reports every six months covering:
    • Key service trends
    • Broker key challenges
    • Hot topics such as e-trading and Consumer Duty
    • The leading insurance people and teams currently being recommended by brokers
    Sign up to receive the latest Report and join the Gracechurch-BIBA panel to give your views and receive more benefits. 
    DOWNLOAD
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    In the latest issue of The Broker Ben Bolton, MD of Gracechurch, explains the UK Insurers Monitor: an objective, independent assessment of insurer service and why good insurer service matters for the future of our industry.

    The article gives an overview of how the first wave of results (based on over 500 broker responses) confirms the generally held view that service from insurers to brokers has deteriorated since the pandemic and how Brokers crave faster response and access to people who can help solve issues.

    Read the whole article here

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    BIBA has recently unveiled its 2024 Manifesto, and we are delighted to see their continued collaboration with Gracechurch. Their partnership allows them to shape industry standards through data collected from the UK Insurers Monitor study, an initiative we proudly support.

    The Manifesto emphasizes how insurance brokers are important for the economy. They play a key role in helping businesses grow and ensuring financial security for individuals.

     Read the 2024 BIBA Manifesto here.

    Sign up here to join the Gracechurch-BIBA panel

    …part of the Voice of the Broker Programme that helps promote underwriting and claims service in the UK regional market.

    Complete two short surveys per annum and make your voice heard on service quality in the UK insurance market and get member benefits including:
    Panel Member benefits include:
    • Regular reports on service quality (claims and underwriting) covering key overall results, and details by region.
    • Newsletter keeping you up to date on service initiatives and your peers’ views on the latest issues (e-Trading, ESG, Consumer Duty etc.)
    • The chance to take part in events and workshops related to better service.
    • Entry to 6 monthly £1,000 prize draw (Amazon voucher or charity donation)
    • CPD points (coming soon)

    Uncovering the service secrets of the North West

    Insurer service in the UK market is highly variable across regions. Some brokers are more satisfied than others.

    Gracechurch’s independent data shows that brokers in the North West are the most likely to feel they’re getting high-quality service from their insurers. If you’re wondering why so many brokers at BIBA Conference have smiles on their faces, wonder no more: they are probably just enjoying being in the promised land of insurer service.

    READ MORE

    Congratulating Gracechurch’s SQM achievers

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    We are delighted to be able to recognise twenty insurers for consistently high quality service across Claims and Underwriting this year.

    Congratulations to all of our Service Quality Marque achievers for 2024. We will see you all at BIBA Conference to present a physical token of your achievement:

    London Market

    AEGIS London

    Beazley

    Chaucer

    Chubb

    Convex

    HDI Global

    LSM

    Markel

    MS Amlin

    Tokio Marine Kiln

    UK regional

    Allianz Commerical

    Chubb

    Eccleslastical








    London Market

    Arch

    Canopius

    Convex

    The Hartford

    Tokio Marine Kiln

    UK regional

    Allianz Commerical

    Arch




    Talk to the team

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    Rebecca Yuska Research Director, Gracechurch