Arch Insurance International is part of Arch Capital Group Ltd. (ACGL) an S&P 500 company with over 5,000 employees. In 2022, as at 30 Sept, ACGL’s GWP stood at $14.4bn.
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Arch is highly ambitious and central to its strategic growth and success is a long-term commitment to investing in its brand. As an Insurindex PowerBrand Partner, Arch is committed to setting a target, measuring progress and using Insurindex to showcase its brand objectively.
The Gracechurch evidence shows that all the Arch businesses have a building reputation, improving service delivery and clear risk appetite for brokers. Typical views from brokers are positive: “Collaborative approach with brokers with an emphasis on relationship development. Established market leader.”
In service terms Responsiveness stands out: “On response times Arch is the best in the market by a country mile.”
In the 2023 London’s Leading Underwriter report, Arch was awarded the Fastest Riser award in recognition of being the insurer which has made the greatest improvement to its underwriting service over the past 12 months.
Arch was also shortlisted for both the overall and female bench strength leader categories, with 23 different Arch underwriters nominated for being respected leaders in the market.
James Mecham took overall winner as London’s Leading Underwriter James Croome was also listed as a nominee in the overall London’s Leading Underwriter category, making Arch one of only four London Insurers with more than one person shortlisted for the overall category.
Arch were shortlisted for the most nominations in each of the following business line: Accident & Health, Energy, Casualty, Fine Art & Specie and War & Geopolitical Risk.
Our Brand Promise
Pursuing Better Together encapsulates how we do business at Arch Insurance. It is an approach that is based on collaboration, responsiveness and a genuine commitment to continually raising the bar.
It is our promise to our brokers, colleagues and other partners to:
- Listen, share insights and work together to deliver informed solutions.
- Build trusting, respectful and responsive relationships.
- Understand your goals and explore possibilities together.
Hugh Sturgess
Chief Executive Officer, Arch Insurance International
Hugh Sturgess was appointed Chief Executive Officer, Arch Insurance International in January 2019. In 2005, Mr. Sturgess joined Arch Insurance Canada’s Executive Assurance division, where he had responsibility for establishing management liability and professional liability product lines in Canada and most recently served as President and Chief Executive Officer of Arch Insurance Canada Ltd. Mr. Sturgess has held various roles in the financial services industry including as a Senior Analyst with the Royal Bank of Canada’s Capital Markets division, and as an underwriter with Chubb Insurance Company of Canada.
Insights
Arch in five
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Arch’s market share has more than doubled since 2021, with especially strong growth in Energy.
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Arch stands 5th in Casualty underwriter bench strength in London’s Leading Underwriters 2022, with James Mecham ranked 3rd of all the individual underwriters nominated.
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Arch is three times more likely to be shortlisted for new business in 2022 vs 2021: one of the fastest growing insurers in terms of broker consideration.
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Arch is the fastest improver in the whole market on ‘Net Promoter Score’ (broker recommendation) in 2022, up 36 points and among the market leaders for NPS.
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Arch improved significantly on all broker service ratings in 2022, with particularly strong ratings for Relationships and Knowledge.
News
2024 Underwriting Service Quality Marque
Arch Insurance International is the only recipient of the inaugural 2024 Underwriting Service Quality Marques for both the UK regional and London Markets. Congratulations on maintaining service standards that keep clients coming back for more in London and the wider UK markets!
Congratulations to James Mecham of Arch Insurance International for achieving the London’s Leading Underwriter 2023 award!This award is presented to the individual with the highest number of nominations from both brokers and underwriters across the London market over the past year.
A huge congratulations to all the winners of the London’s’ Leading Underwriter 2023 Awards!
Arch people
Thirteen underwriters were named in Gracechurch’s 2022 London’s Leading Underwriters Report, four in the top 50 and James Mecham in the top ten of all brokers as well as in the Casualty top 5:
James Mecham
Casualty
“Very well respected, liked and known in the market.”
Sebastian Terry
Accident & Health.
“Fast, approachable, never forgets anything.”
James Croome
Fine Art & Specie
“Market Leader, consistent in approach, well liked and respected in the market.”