Liberty Specialty Markets (LSM) offers specialty and commercial insurance products across the UK, European, Middle East, US, Bermuda, Asia Pacific & Latin America markets. It provides brokers and insurers with a broad product range through both the company and Lloyd’s markets, and has over 2,000 employees in approximately 50 offices.
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Great brands are defined by great people and LSM is no exception. The company has a strong focus on inclusivity and has already exceeded the Lloyd’s 35% women in leadership target. Their underwriters are known for their technical knowledge and collaborative approach and their claims team is consistently one of the top service performers in the Market.
LSM is committed to continuity and building a great global brand. In 2018, the company hired Paula Wilson as Head of Marketing, who pivoted its value proposition to focus on its mutual structure and delivering shared success, summed up today in the phrase ‘For Mutual Advantage’.
In 2022, Phil Hobbs became President & Managing Director and has set out his down-to-earth style of leadership, focused on transformation, listening to the customer and always doing that bit more, “the final 5%” in his words.
Philip Hobbs
President & Managing Director
Phil Hobbs is President and Managing Director of LSM, a global specialty insurer with a presence in 20 countries and over 2,000 employees.
He has been with LSM since 2006 and previously held the position of Deputy Managing Director with the responsibility for underwriting, enterprise risk management (ERM), and actuarial. Throughout his career, he has also held positions at Deloitte and Bacon & Woodrow.
He is a board member of the International Underwriting Association.
Gracechurch London Claims Service Quality Marque 2024
Insights
LSM’s Hobbs: IACP-Gracechurch claims report ‘a wake-up call’ for insurance industry
Gracechurch presents the Service Quality Marque to Liberty Specialty Markets
Liberty Claims Campaign: Raise the Claims bar
Top Marine players in the market by usage: highlights from Gracechurch’s London Insurers Monitor 2023
Leading the way
2023 London Market Brand Index Event
What sets the 2023 SQM achievers apart?
Insurindex TINtech interview with Philip Hobbs from Liberty
The nominees for the London’s Leading Underwriters awards
The five key attributes that define a leading underwriter in 2022 (and their celebrity doubles!)
Liberty in five
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Over 35 different LSM underwriters received nominations in Gracechurch’s 2023 London’s Leading Underwriter Report, across 12 classes of business. Brokers highly rate LSM’s underwriters, describing them as having “wide specialty knowledge” and being “Pleasant to deal with and intellectually advanced.”
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LSM ranks in the Top 10 for Gracechurch’s London’s Female Brench Strength Leader and boasts an array of senior female underwriting talent, with a female Active Underwriter, three female CUOs and many female Underwriting Managers.
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LSM has been awarded the Gracechurch Service Quality Marque for Claims service excellence every year for 7 years running.
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According to brokers, LSM leads the market for its collaborative approach.
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LSM is ranked as a Top 5 employer brand in the Gracechurch’s Employer Brand Index 2022.
News
2024 Claims Service Quality Marque achiever
LSM has been awarded the Gracechurch Claims Service Quality Marque for the eighth consecutive year! LSM’s highly knowledgeable staff, team depth and communication stand out to brokers, who know that the service they receive will always be delivered in a way that makes it easy for them. Well done, LSM!
Lloyd's recently reported that Liberty has already hit the 35% women in leadership target set by them as part of their programme of work to improve culture across the market. The target date set was December 2023.
This fantastic achievement will strengthen their employer brand, help attract the best talent, and contribute to their overall brand strength. Liberty are currently #1 in the 2023 Insurindex London Market Brand index – https://lnkd.in/e5pPMi3G
Liberty people
Our success is driven by the collaboration of our experienced leadership team and high performing individuals across the business, and markets we operate in.
Meet our leaders
Jane Warren
Active Underwriter
Jane is LSM’s Active Underwriter and is also UK Legal Entities Managing Director.
Mel O’Neill
CUO
Mel has over 30 years’ experience and is responsible for all London underwriting divisions.
Luis Prato
President, LSM London
Luis is responsible for setting, owning, and executing the strategy for our London insurance business.
Sarah Howell
London Head of First Party Claims
Sarah is responsible for providing technical leadership and management across the London first party claims team.
Zara Ismail
Head of Business Development - Claims
Zara is responsible for identifying, developing and communicating strategies on how the claims function adds value to LSM’s clients, brokers and across the wider Lloyd‘s and London Market.
Andrew Jackson
Head of Business Development & Market Management
Andrew is responsible for developing and managing the execution of the global distribution strategy, alongside strengthening existing broker relationships, and developing new ones.